Privacy Policy

This privacy notice discloses the privacy practices for www.madhatterswonderlandfestival.com, registered in France. The data controller in respect of this website is owner, Charlotte Chubb. This privacy notice applies solely to information collected by this website.

Information Collection, Use, and Sharing
We are the owner of the information collected on this site. We only have access to collect information that you voluntarily give us, either via email, the contact forms, newsletter signup or by direct contact. We will not sell or pass on this information to any third party.

Your information will be used to respond to you, regarding the reason you contacted us and will not be shared with any third party, unless specifically necessary to complete the order as requested.

The data processor is jotform.com. They retain your IP address and all data included in your contact form messages in log files on their server. This data is secure during the email transfer process, but not whilst stored on their server. The data is saved for the purposes of delivering the email with your contact details and it will not be shared with third parties for marketing purposes. You can read their privacy policy here.

Ticket Orders
We request information from you on our ticket order form. Contact information (like name, telephone, email address and delivery address) will be required to complete the process. This information is used for billing purposes and to complete your order. If we have trouble processing an order, we’ll use this information to contact you.

For payment of your order, we use a third party payment portal, Paypal.com. They will collect, process and store your personal and financial information. You can read Paypal’s Privacy Policy here.

Newsletters
We use Mailchimp to collect and store your personal email adresses. On occasions, we will send you updates about our events but your data will not be sold or shared with any third party. Mailchimp’s Privacy Policy here will explain more about their procedures and management of data.

Unless you ask us not to, we may contact you via email in the future to tell you about a new service, or changes to this privacy policy.

Cookies
We do not use cookies on our website

Your Access to and Control Over Information
You may opt-out of any future contacts from us at any time.
You can request to review, amend or delete the personal data that we store at any time. Please contact us via email or telephone as shown on our website.

Should you have any questions about this policy, please contact us immediately via email.